Our EAs need to connect to our servers to validate license. This guideline is provided if you are experiencing “no license” error while you have a valid license.
Step 1: Make sure you have added License Server URL to MetaTrader
- Open MetaTrader. Go to Tools → Options → Expert Advisors.
- Make sure “Allow WebRequest for listed URL” is checked.
- Add this URL to the list: https://frzserver.com (copy-paste the URL to avoid any typos) and click OK
It should looks like this:
Common Troubleshooting Options
Outdated MT4/MT5 Version – Make sure you have the latest version.
How to Update MetaTrader Automatically
- Close MetaTrader.
- Right-click on the MetaTrader shortcut and select “Run as administrator.”
- If an update is available, MetaTrader will download and install it automatically.
- Re-open MetaTrader and check the build number again
Windows 7 users: Install all Windows Updates Specifically: KB3140245 enables TLS 1.1/1.2 in WinHTTP (used by WebRequest) and enable TLS 1.2 support.
Antivirus/Firewall Issues:
- WebRequest() blocked – Add MetaTrader to allowed applications in your firewall.
- Overprotective antivirus (e.g., Kaspersky, Norton) – Temporarily disable antivirus to test if it is blocking the license check.
If the Problem Persists…
Download the Troubleshooting EA for your platform:
How to use:
- Place the downloaded file into your MetaTrader → MQL4/Experts or MQL5/Experts folder depending on your platform.
- Restart MetaTrader.
- Attach the EA to any chart.
- Look at the Experts tab messages.
- Make a full screenshot of the experts tab messages
- Then make another screenshot of the Expert options (like the one given earlier on this page)
Finally send both screenshots to us via email or live chat.