We provide free personalized support (via remote desktop, providing set files or otherwise) for the first installation/automation of our premium products within 14 days of purchase. General live chat and support ticket is available thereafter. We do not provide personalized support for free products.
However, if you need personalized support beyond the above scope on any installation/automation, we can provide the same at an additional fee as given above.
Please note the terms & conditions on this service:
- A single session can be up to 25 minutes only.
- We do not offer refunds on this payment as this payment is for time and effort of our staff.
- In the case of Indicator Automater, we can provide support for a maximum of 2 indicators per session. There is no guarantee that your indicators will work with the Automater or not. Our charge is only for for time and effort of our staff.
- If remote desktop support is required, then a third party remote support software such as Anydesk will be used. You need to have such software installed on your computer.
- We provide text chat support only (no voice support) via Telegram or WhatsApp.
If you agree with the above terms and conditions, you can use the above “add to cart” button to proceed with the purchase. Once the payment is done, please contact us on Telegram: https://t.me/frzsupport or WhatsApp: https://wa.me/13072284113 to arrange a mutually available time.
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