General Support Policy
- All of our paid products come with user manuals, which are available on the knowledgebase.
- You can get free remote desktop support (or providing set files, as the case may be) for the initial installation of our paid products via Anydesk (You need to have installed Anydesk). Remote desktop support should be requested within 30 days of the purchase.
- We have enabled ai-based support on our website online chat and also on Telegram. These AI-chat bots are well trained for technical support on our products.
- We also have a user support forum on Discord where you can as questions.
- General email ticket support is also available thereafter for paid product purchases.
- We do not offer personalized support for free products; you may still use our Discord forum to post your questions.
- Online support is limited to text chat (no voice support).
Support on Indicator Automater Products
- We provide remote desktop support or provide set files based on your indicator for your first automation after purchase. Contact us via online chat within 30 days of the purchase to get this support.
- General support after this period is available as given previously.
- Please note, we can not provide set files or provide instructions on your custom indicators other than general advice after the initial automation as it is not practical for us to provide such level of support for each and every custom indicator you would use throughout an indefinite period (you may of course hire an expert as given below in such case).
Hire an Expert
- If you need remote desktop support (or providing custom set files) beyond the above scope of support, you can always hire one of our experts at an additional fee.