Description

This tool tests the connectivity to our license server and automatically diagnoses common causes of “Server unreachable” or license errors. The download has two files for MT4 & MT5 — select the version matching your platform.

How to use:

Place the EA file under the Experts folder of your MT4/5 (MQL4/Experts or MQL5/Experts). Restart MetaTrader, then attach it to any chart on any timeframe.

The tool runs automatically. If the connection test fails, it runs further checks on its own (allowed-URL check, an extended-timeout retry, and a general internet connectivity check) to work out the likely cause, then shows a plain-English result with a recommended fix.

A full diagnostic report is also saved as a .txt file. You can find it in MetaTrader via File > Open Data Folder, then go up one level to Common > Files.

If you still need help, please forward that .txt report file to our support staff by email ([email protected]) or live chat — it lets us pinpoint the issue much faster than a screenshot alone.